Important Information Regarding ACH Transactions and Your Security

This is an annual update to provide you with the 2024 NACHA rules and guidelines as well as some ongoing security education resources.

What is the ACH Network?
The ACH Network is a secure system that facilitates electronic funds transfers between banks and credit unions in the United States. It allows for both credit (direct deposits) and debit (electronic debits) transactions.

Updated Originator Responsibilities
As your trusted financial institution, we are an originator within the ACH Network. This means we have certain responsibilities to ensure the accuracy, security and efficiency of your ACH transactions. Here are some key points regarding our responsibilities:

• Transaction Authorization: We will only process ACH transactions that you have authorized.
• Error Resolution: We will work diligently to resolve any errors that may occur with your ACH transactions.
• Consumer Protection: We are committed to protecting your financial information and preventing unauthorized transactions.

Your Role in Maintaining Security
It's important for you to play an active role in maintaining the security of your ACH transactions. Here are some tips:

• Review Account Statements Regularly: Carefully review your account statements for any unauthorized transactions.
• Be Cautious of Phishing Attempts: Do not click on suspicious links or attachments in emails or text messages claiming to be from your credit union.
• Report Suspicious Activity Immediately: If you suspect unauthorized activity on your account, contact us immediately.

Ongoing Security Education Resources

• Spot & Stop Scams: Learn how to identify and avoid phishing attempts designed to steal your information.
  • Federal Trade Commission - How to Recognize & Avoid Phishing Scams
• Protect Your Data: Understand data privacy and best practices to keep your financial information secure.
  • Better Business Bureau - Data Privacy
• Fight Cybercrime: Explore resources on preventing cyber fraud and protecting yourself from online threats.
  • NACHA - Protecting Against Cyber Fraud
  • NACHA - Protect Your Organization From Fraud
  • Federal Trade Commission - Data Security
  • Better Business Bureau – Cybersecurity
• Be Cyber Savvy: Get tips on securing your online accounts and protecting your digital identity.
  • Federal Communications Commission - 10 Cybersecurity Tips for Small Business

Contact Us
If you have any questions regarding ACH transactions or account security, please do not hesitate to contact us at 888-769-8841.